Privacy Policy
This Privacy Policy describes how glorivox.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.
Contact
If you have any questions about this Privacy Policy, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at support@glorivox.com or by mail at:
Glorivox
196 Detroit Avenue
Detroit, OR 97342
United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or can reasonably be associated with an individual.
Device Information
Purpose of collection:
To load the Site accurately for you and to perform analytics on Site usage to improve our Site and services.
Source of collection:
Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose:
Shared with Shopify and with service providers that help us operate our business, including payment processors, shipping providers, analytics providers, and customer support tools, only as necessary to provide our services.
Personal Information collected:
Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and information about how you interact with the Site.
Order Information
Purpose of collection:
To provide products or services to you, process your payment information, arrange for shipping, provide order confirmations and invoices, communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising relating to our products or services in line with your preferences.
Source of collection:
Collected from you.
Disclosure for a business purpose:
Shared with Shopify, payment processors, shipping providers, and other service providers as necessary to fulfill your order and operate our business.
Personal Information collected:
Name, billing address, shipping address, payment information, email address, and phone number.
Customer Support Information
Purpose of collection:
To provide customer support and respond to your inquiries.
Source of collection:
Collected from you.
Disclosure for a business purpose:
Shared with customer support tools and service providers only as necessary to assist you.
Personal Information collected:
Name, email address, order details, and any other information you choose to provide when contacting us.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@glorivox.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:
- We use Shopify to power our online store.
- We may share your information with payment processors, shipping providers, analytics providers, and customer support providers as necessary to operate our business.
- We may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or otherwise protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you.
For example:
- We may use analytics tools to help us understand how customers use the Site.
- We may share information about your use of the Site, your purchases, and your interaction with our advertising with advertising partners, including through cookies and similar technologies, where permitted by law.
You can opt out of targeted advertising through your browser settings or through the settings made available by advertising platforms you use.
Using Personal Information
We use your Personal Information to provide our services to you, including:
- offering products for sale
- processing payments
- shipping and fulfilling your order
- communicating with you
- providing customer support
- sending you updates, offers, or marketing communications where permitted by law
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it, unless we are required by law to retain it for a longer period.
Automatic Decision-Making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you.
Our platform providers and fraud prevention tools may use limited automated processes to detect and prevent fraudulent transactions.
Your Rights
Depending on where you live, you may have the right to access, correct, update, or delete the Personal Information we hold about you.
If you would like to exercise any of these rights, please contact us at support@glorivox.com.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit the Site. We use cookies and similar technologies to operate the Site, improve your browsing experience, remember your preferences, analyze website traffic, and support our marketing efforts.
The types of cookies we may use include:
- essential cookies
- performance and analytics cookies
- functionality cookies
- advertising or marketing cookies
Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of the Site.
Do Not Track
Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
SMS Marketing
If you choose to opt in to SMS marketing, we may use your phone number to send you text notifications about your order, abandoned checkout reminders, promotional offers, and requests for reviews, where permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal requirements, or other reasons. Any changes will be posted on this page.
Complaints
If you would like to make a complaint, please contact us by email at support@glorivox.com or by mail at:
Glorivox
196 Detroit Avenue
Detroit, OR 97342
United States
If you are not satisfied with our response, you may have the right to contact your local data protection authority depending on your jurisdiction.